Frequently Asked Questions
Q: Are the computers brand new?
A: Yes, every computer we sell is brand new and manufactured by a major, brand name computer manufacturer.
Q: What’s included with my computer?
A: Each computer comes with exciting extras like a 3-in-1 color printer, music downloads, a huge software package, an MP4 player, a printer, a digital camera and more! For details please consult our Products page.
Q: What if I cannot make one of my payments?
A: With Help Me to Buy®’s Skip Pay® program you have the option to skip up to three weekly payments or two bi-weekly payments without any penalty. In order to qualify for this program you must speak with one of our Customer Service team members at least 72 hours prior to your scheduled withdrawal. Everyone has times when money is tight and Help Me to Buy is here to help.
Q: Does Help Me to Buy® make computers?
A: Help Me to Buy® is not a computer manufacturer. All computers sold by Help Me to Buy® are made by a brand name manufacturer and backed by the manufacturer’s warranty and technical support.
Q: What kind of computer should I buy?
A: Our Approval Representatives are trained to help you pick the best computer to meet your needs. Please contact us at 866-431-0511 and we will help you with our decision. Also, you may find it helpful to consult our Products page.
Q: Is the computer Internet ready?
A: Yes, all of our computers are Internet ready and come with one year of Help Me to Buy Internet®!
Q: How do I connect to the Internet?
A: You will receive a CD ROM with the software you need to use to access your Help Me to Buy Internet® account. Each CD comes with detailed, easy to read instructions and you will also have access to technical support 24 hours a day!
Q: Do I qualify?
A: Help Me to Buy® will not check your credit. All you need to qualify is to be 18 years of age, have an active checking or savings account and a verifiable home address.
Q: How does the program work?
A: If you sign up today you will pay a small activation fee and then set up regular weekly or bi-weekly automatic payments from your bank account. After you have built up a short credit history with us by making 11 weekly payments your computer will be ordered from the manufacturer. Regular payments will continue to be withdrawn from your checking or savings account. At the end of one year you will be the proud owner of your very own computer.
Q: Am I renting a computer?
A: No, this is not a computer rental program or a computer leasing program. Help Me to Buy® specializes in helping consumers buy computers of their very own.
Q: I don't have the best credit. Can I still buy a computer?
A: Our program is specifically for you! We understand that sometimes events in life lead to financial difficulties and poor credit. At Help Me to Buy®, we believe that those difficulties should not keep you from owning a computer. Buying a computer from Help Me to Buy® may actually help you improve your credit by establishing a record of on-time financing payments.
Q: Can I make early payments to receive my computer faster?
A: Yes! By calling our Customer Service team at 1-800-992-5084 you can authorize extra one-time additional payments to receive your computer faster or to pay off your balance faster.
Q: I've had a bankruptcy in the past, can I still receive financing?
A: Yes! As long as the bankruptcy has been discharged and you meet all the other program requirements you can still qualify for computer financing from Help Me to Buy®.
Q: What if I have a problem operating my computer?
A: All of our computers are supported by the manufacturer’s technical support team.
Q: Does the computer have a warranty?
A: Yes, every computer we sell is backed by the manufacturer’s limited warranty.
Q: How long will it take to get my computer?
A: Once you have completed your layaway payments your brand new computer will be ordered from the manufacturer.
Q: What if I change my mind can I cancel purchase?
A: If you change your mind prior to the computer being ordered from the manufacturer you may cancel your purchase and qualify for a refund.
Q: Is my personal information secure if I order online at Help Me to Buy.com?
A: Yes! The team behind Help Me to Buy® has been operating businesses for 13 years and is committed to keeping your personal information very secure. Rest assured that security measures are in place to keep your data private. For more information please consult our Privacy Policy.
Q: Is this program available outside the United States?
A: At this time, Help Me to Buy® sells computers to U.S. Residents only.